Frequently Asked Questions
How do I place an order?
To place an order, browse our collections, select the desired item and size, then add it to your cart. Proceed to checkout where you will enter shipping information and payment details. A confirmation email will be sent once the order is placed and payment is processed.
What payment methods do you accept?
We accept major credit and debit cards and secure digital payment methods supported by our checkout provider. All transactions are handled through trusted payment processors to ensure security and privacy.
Can I change or cancel my order?
Orders can be modified or canceled within a short window after placement while they are still in processing. If you need to change an order, contact our support team promptly. Once an order has been dispatched, changes may not be possible and the return procedure may apply.
How long does delivery take?
Delivery times depend on the shipping method and destination. Standard deliveries generally arrive within eight to fifteen business days after dispatch, while expedited methods may arrive sooner. You will receive tracking information to monitor your parcel.
Do items come with care instructions?
Yes. Each garment includes care instructions either on an internal label or on the product page. Following recommended care helps maintain the fabric’s appearance and longevity. If you have specific care questions, our customer service team is happy to advise.
What is your returns policy?
We accept returns for eligible items in accordance with our Refund & Returns Policy. Items must typically be returned within thirty days, unworn and with original tags and packaging. Please consult the full Returns Policy for detailed steps and exceptions.
Are sizes consistent across collections?
We aim for consistent sizing, but slight variations can occur between styles and materials. Each product page includes a sizing guide to help choose the best fit. If you need personalized advice, reach out to our support team with your measurements and we will assist as best we can.
How can I track my order?
Once your order has been shipped, a tracking number and link will be emailed to you. Use that link to follow the parcel’s journey. If tracking information is not updating, contact our support team and we will liaise with the carrier to provide clarity.
Do you offer gift wrapping or gift notes?
From time to time we provide options for wrapping or a short note at checkout. When available, these services are displayed on the product or during the checkout process. For special requests, contact customer care and we will advise of current options.
How can I contact customer support?
For assistance, please visit our Contact page or email [email protected]. Provide your order number and relevant details to help us respond efficiently.