Contact Us

Our Approach to Customer Care

At Qiabelle we view customer care as an essential part of the overall experience. We aim to respond with warmth, clarity, and efficiency. Whether you inquire about sizing, an order in progress, or a style recommendation, our team will treat your message with care and attention. We believe thoughtful service complements thoughtful design.

How to Reach Us

The most reliable way to reach our support team is by email. When contacting us, include your order number if relevant and as much detail as possible so we may assist quickly and accurately. For account-related matters, logging into your customer account provides a history of orders and an easy way to reference past purchases.

Email: [email protected]

Response Times

Our team strives to respond to inquiries during business days promptly. Typical response windows are within one to two business days; during busy periods this may take slightly longer. We appreciate your patience and endeavour to keep communications clear and reliable.

Wholesale, Partnerships, and Press

If you represent a retail partner, press outlet, or are interested in a collaboration, please outline your proposal in an email including relevant background information and contact details. Our team will route your inquiry to the appropriate department for follow-up.

Returns & Order Assistance

For questions about returns, exchanges, or the status of an order, please refer to the Shipping Policy and the Refund & Returns Policy pages for guidance before contacting us. If further help is needed, provide your order number in your message so we may investigate quickly on your behalf.

Office Address

While we do not operate a retail storefront, our operational address is provided for correspondence and authorized returns. Please note returns should only be sent to the address provided after receiving return authorization from our support team.

Company Address:
Shop No. 106-L043, Factory 3, Xinlusong Yucheng Clothing Baiguan Industrial Park,
No. 136 Dongfu 2nd Road, Lusong District, Zhuzhou City, Hunan Province, China

Feedback

We value feedback and ideas that help us improve. If you'd like to share your thoughts about product fit, fabric, or overall experience, please email us. Your insights help shape future collections and the service experience we deliver.

Privacy of Communications

All communications sent to our support team are handled in accordance with our Privacy Policy. We will never request sensitive credentials via email and will protect the confidentiality of your correspondence.